Where do you deliver to?
AussieLightStore.com.au can deliver to any postal address in Australia We have partnerhsips with several carriers around the country, and as such have the ability to offer Fast Free Shipping for all orders over $100 (excluding NT & TAS).
Shipping to the Nothern Territory and Tasmania is dealt with differently than other areas in the country. Users from these locations will find that the system will prompt them to call 1300 798 200 for accurate shipping information. We do ship to these locations, however the order will need to be completed over the phone so that shipping costs can be provided. The Free Shipping offer does not apply to NT and Tasmania.
AussieLightStore.com.au ships into New Zealand and users from this country should call 1300 798 200 to obtain accurate shipping costs and information.
How long does delivery take?
AussieLightStore.com.au ships from both it's Sydney and Melbourne warehouses ensuring that customers recieve their goods in the fastest most efficent manner. We process all orders on the day they are received provided the goods are in our warehouses. At times we will need to order the goods in from a supplier which usually takes anywhere from 1-3 business days. Generally customers in NSW/VIC/ACT/QLD will receive their goods within 1-2 days after we have shipped the goods. Please allow 2-6 days for delivery to other states. More detailed information is available at checkout depending on the region in question.
Can you ship to a PO Box?
Couriers require a signature upon delivery and as such we do not ship to PO Box;s as a default. Delivery to these addresses can be organised, however an extra fee will generally be applied as to the increased cost when shipping via Australia Post. Contact us on 1300 798 200 if Po Box is your only option and we can work something out for you.
How will my order be shipped?
AussieLightStore.com.au has accounts with a wide variety of carriers, which gives us the flexibility to be able to get your goods to you as quickly and efficently as possible. Every order shipped will be issued a unique tracking number regardless of the carrier used, so customers can view the progress of their shipment at any time very easily. In some cases a signature is required for the goods and would require someone to be home to accept the package. If no one is home, the driver will leave a calling card so you can arrange an alternate time for delivery. Alternatively, an "authority to leave" note can also be used, and we can leave the item in a safe place you request.
What carriers do you use?
AussieLightStore.com.au has an internal shipping module which calculates the fastest, most efficent way to get your goods to you. Our partners below help facilitate this process:
How much is delivery?
AussieLightStore.com.au offers FAST FREE SHIPPING for all orders over $100. A small fixed fee applies to orders under $100 depending on the state in which you reside. Express and premium services are available for selected regions and these options can be viewed at the checkout stage (Please note, these options apply only when stock is available).
Can my order be sent faster?
AussieLightStore.com.au offers several express and premium shipping options for some regions. These can be selected at the checkout stage when available. WantItNow offers a 3-4 hour delivery service for Sydney and Australia Post offers a guaranteed next day delivery service through it's express post network. (Please note, these options only apply when stock is available)
What is Want It Now?
Want It Now is a premium delivery service provided by Mail Call Couriers for the Sydney Metro area. They will guarantee 3-4 hour delivery for all orders placed with us before 3pm during business days. If the service available to you the option will present itself at checkout as an add on. Why wait days for your goods from other retailers? (Please note, this option only applies when stock is available)
We offer a 30 day free returns policy. If you buy something and don't like it, send it back for a refund.
At AussieLightStore.com.au we want you to be able to shop with 100% confidence. Nobody wants to be stuck with goods they don't want, and we're here to ensure that never happens when you with us. If you need to return or exchange something, it couldn't be easier. We appreciate that people are busy so we are committed to making the returns process as simple and efficient as possible.
To inform AussieLightStore of a return and ensure it is processed as quickly as possible just Contact Us. We will collect the information required to efficiently process your return and you should expect one of our returns team to be in contact with you within 48 business hours of the information being submitted.
My item is unsuitable or i changed my mind. Can i return or exchange it?
Yes of course. We understand you are looking for the perfect item and have a 30 day returns policy to allow customers the flexibility of buying with confidence knowing they can return or exchange products if they are unsuitable. Just Contact Us. Staff will look to find some suitable replacements for you and offer a refund in the event nothing is found to suit your needs. Staff will discuss the best method to return the goods with you based on your location and package size.
My item arrived damaged. What do i do?
We understand and share your frustration when this happens. Our warehouse is committed to packaging products so that this situation occurs as infrequently as possible./ Unfortunately some of these packages travel a long way and pass through the hands of many freight depots and carriers by the time they reach you, and during that journey sometimes things break. We apologise in advance for this and want to assure you that we are doing our very best to protect your purchases.
In the unlikely event that you do receive an item that has been damaged in transit, just Contact Us. We will work to ensure a replacement is sent out right away.
My item stopped working. What should i do?
All our the 15,000 items we stock come with a warranty provided by the manufacturer. All of the suppliers we use are Australian companies with offices and warehousing in Australia. Depending on the supplier, AussieLightStore has the ability to handle warranty claims on their behalf to streamline the process and ensure you receive a resolution faster. At times we do need to refer back to the supplier for claims, however even in this unlikely scenario AussieLightStore is committed to working tirelessly to ensure your claim is resolved as quickly as possible.
If you have a product which has malfunctioned or failed then please contact us > and follow the prompts to ensure we process your claim as quickly as possible. At that point staff will work to find the most efficient way to achieve a desirable result for you.
Terms and Conditions
- The returns window begins from the date the product in question was successfully delivered. The tracking details provided by the shipping carrier will be used to establish this date.
- To be eligible for a refund the products must not have been installed.
- To be eligible for a refund the products must be returned in their original packaging and in a condition suitable for re sale.
- Refunds methods can be in the form of store credit or return of funds to the original payment method. Staff will give you both options while processing the return and you are free to choose what appeals to you most.
- Refunds are processed and credited within 48 business hours of the return being approved. Please note that refunds to bank accounts take 1 business day to clear. Also note that refunds going back to credit cards may take several days to clear from the time we credit the funds.
- AussieLightStore's decision on whether an item has been installed, is returned in its original packaging or suitable for resale is final.
- To be eligible for warranty claims products must have been installed by a licensed electrician. AussieLightStore may ask for the licensed electricians details while processing a warranty claim.
- 25% restocking fee may be charged by AussieLightStore at its discretion if items are deemed as having been installed, are returned without their original packaging or are returned outside of the 30 day returns window.
- A restocking fee may be necessary due to the costs associated with processing your return and repackaging the product for re sale if necessary.
- Costs incurred in returning products, that are not damaged or faulty, are the responsibility of the buyer. AussieLightStore may choose to absorb the costs in certain situations, mainly depending on the size and location of the item, however this will be considered on a case by case basis.
- Costs incurred in relation to the return of faulty or damaged products, will be covered by AussieLightStore.
- Returns methods depend on the location and the package size and our staff will make a decision on the most efficient method on a case by case basis, with the customers convenience being the deciding factor.
- Returns methods include Parcel Point, Australia Post and Courier Pick up
All warranty claims are processed by AussieLightStore. This means that should you have any trouble with your goods, you only need to contact us and we will take care of the rest. AussieLightStore will handle the whole process for you to ensure that your warranty claim is resolved satisfactorily.
Contact us by:
- Phone: 1300 798 220 and select the Returns option from the menu
- Email: firstname.lastname@example.org